Recommendations - Yang

• Alternative Solutions:

Solution 1: Integrate customer management and inventory systems to improve data flow and reduce manual data entry errors.

Solution 2: Implement an automated feedback and follow-up system to enhance customer relationship management and track service satisfaction.

• Evaluate Alternatives:

Solution 1 Evaluation:

Pros: Improved efficiency, reduced data entry errors, and enhanced accuracy in inventory management.

Cons: Requires upfront investment in software integration and staff training.

Solution 2 Evaluation:

Pros: Increased customer satisfaction, streamlined follow-up process, and improved brand loyalty.

Cons: Additional resources may be required to set up automated communications and monitor feedback.

• Recommended Solution:

Recommend Solution 1 as the primary solution for addressing operational challenges related to data management and inventory accuracy, with Solution 2 as a supplementary measure to improve customer engagement and loyalty.

Implementation Steps:

1. Research appropriate software solutions for system integration.

2. Schedule staff training sessions on the integrated system.

3. Establish regular customer follow-up protocols through automated emails or text messages to solicit feedback.