Introduction - Annet

Our analysis focuses on the management information systems used by Frank's Auto Repair & Auto Body to assess their impact on the company's overall performance. In particular, we will look at the systems used for customer relationship management, appointment scheduling, and repair tracking to understand how they contribute to operational efficiency and customer satisfaction. In addition, we will examine how these systems help the company maintain its competitive advantage in the local auto repair market.

We will gain insight for this project through research and discussions with the Frank's Auto Repair & Auto Body team, including current employees familiar with the company's information systems, such as Jack White. This way we will be able to understand their current practices and challenges. This report will provide practical recommendations to improve their processes, increase efficiency, and maintain their reputation for quality service.

Company Information                              

Frank's Auto Repair & Auto Body, located in Fanwood, New Jersey, has been a trusted part of the community since its founding in 1974 by Dominick Constandi. With nearly five decades of history, the shop has earned a solid reputation for reliable auto repair services, customer loyalty, and exceptional care. Currently owned by Frank and Tracy Constandi, the company continues to thrive by maintaining its tradition of quality service and personalized attention.

Operating in a mid-sized setup, the company has two branches, 10 service lines, and a dedicated team of 10 employees. This structure allows Frank's Auto Repair to offer comprehensive repair and maintenance services, serving a wide range of customer needs.

Purpose

The purpose of this report is to assess the company's current strategies and operations, with a particular focus on its use of information systems. By analyzing these aspects, the report tries to identify opportunities for improvement and provide practical recommendations. These improvements are intended to increase operational efficiency, improve customer satisfaction, and further consolidate the company's competitive advantage in the auto repair industry. The insights and recommendations presented here are designed to help Frank's Auto Repair maintain its position as a trusted community business while adapting to the demands of modern industry. For more information, you can visit their website: Auto Body Repair New Jersey | Fanwood NJ Car Repair/Maintenance Shop 

Frank’s Auto Repair & Auto Body, Inc.

56 South Martine Avenue, Fanwood, NJ 07023

Monday – Friday: 7:30am to 5:00pm

Saturday – Sunday: Closed

Technician hours: 8:00am to 5:00pm